dewa168 Platform Privacy Notice
This page describes what data we collect when you use dewa168 and how we keep that information protected. We operate an online gaming and sportsbook platform available in jurisdictions where local law permits. Our privacy practices reflect our commitment to transparency and compliance with data-protection standards.
We collect personal information to set up your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, verify your identity before withdrawal, and provide customer support. We also collect gameplay data to improve our platform and detect fraudulent activity. We do not sell your personal information to unrelated third parties. This notice outlines exactly what we do with your data and your rights regarding it.
If you have privacy questions or want to request your data, contact our support team during business hours (typically 09:00–18:00 WIB, Monday–Friday). We respond to data-access requests within 30 days.
What Data We Collect on dewa168
When you register for dewa168, we collect your email address, password, and basic profile information (name, date of birth). When you deposit funds, we record the payment method, amount, and timestamp. Our payment processors (third-party platforms handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) also collect their own transaction data per their privacy policies.
Before your first withdrawal, we request identity verification: a government-issued ID, proof of address, and a selfie holding your ID. We store these documents securely and retain them for anti-money-laundering and tax-compliance purposes. We collect IP addresses and device information (browser type, operating system) to track account access and prevent unauthorized logins. We also record gameplay data—which games you play, tournament participation, session duration, and win/loss outcomes—to analyze platform usage and detect fraud or collusion.
dewa168 does not collect biometric data beyond ID photos
We store your identity-verification photos only for KYC compliance. We do not use facial recognition or other biometric processing on these images. Photos are encrypted and accessible only to our compliance team during verification.
How We Use Your Data
We use your data to deliver dewa168 services: account creation, deposit and withdrawal processing, identity verification, customer support, and game settlement. We analyze gameplay patterns to detect multi-accounting (using multiple dewa168 accounts under different identities) and collusion (coordinated play to manipulate tournament leaderboards). If we suspect fraud or rule violation, we may suspend your account and investigate before deciding whether to return funds or escalate to authorities.
We also use your data for compliance: anti-money-laundering checks, tax reporting, and legal-hold compliance if we receive law-enforcement requests. We do not use your data for targeted advertising or sell it to third-party advertisers. We may use aggregated, anonymized statistics (e.g., "many active users from Jakarta participated in this tournament") for platform research and improvement, but this data contains no personally identifiable information.
Our dewa168 Data Protection Practices
We encrypt sensitive data (passwords, payment details, ID documents) using industry-standard TLS/SSL protocols. Our servers are hosted in secure data centers with physical access controls and continuous monitoring. We limit employee access to personal data on a need-to-know basis and require confidentiality agreements. We do not store full credit-card numbers; payment processing is handled by certified third-party providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank gateways) that manage their own security.
Our servers may be located outside your jurisdiction (e.g., in regional data centers serving players in Jakarta, Surabaya, Bandung, Medan, and Semarang). By using dewa168, you consent to data transfer across borders where local law permits. We retain your account data as long as your account is active; after account deletion, we retain certain records (transactions, KYC documents) for seven years to comply with tax and anti-money-laundering regulations.
Third-Party Processors and Partners
We work with third parties to operate dewa168. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment data to process deposits and withdrawals; they operate under their own privacy policies. Identity-verification services may use specialized vendors to validate government IDs and proof-of-address documents; these vendors access only the documents you submit, not your full account history. Game-software providers (Pragmatic Play, PG Soft, Habanero, and other slot developers) receive only anonymous gameplay data (session ID, game outcome, wager amount) without personal identifiers.
We require all third-party processors to maintain data-protection standards equivalent to ours. We do not share your personal information (name, email, phone, identity documents) with these vendors beyond what is necessary for payment processing or verification. We include data-processing clauses in our vendor contracts to ensure compliance.
Your Rights on dewa168
You have the right to access your personal data held by us. You can request a copy of your account information, verification documents, and transaction history. You have the right to correct inaccurate information—if your address or phone number changes, update it immediately. You have the right to request deletion of your account and associated data, subject to legal retention obligations (tax records, KYC documents, anti-money-laundering holds).
- Data access request: Email our support team with "Data Request" in the subject line. Provide your account email. We respond within 30 days.
- Data correction: Log into your dewa168 account and update your profile directly. Contact support if you need help.
- Account deletion: Request account closure in writing. We close your account and delete non-essential data within 30 days. Tax and legal records are retained per regulation.
- Opt-out of promotional emails: Unsubscribe link appears at the bottom of every email. One-click opt-out; we stop sending within 48 hours.
Cookies and Tracking Technology
We use cookies to keep you logged into dewa168 and to remember your preferences (game history, language choice, timezone). These are session cookies (expire when you close your browser) and persistent cookies (remain until expiration or deletion). We use tracking pixels and web analytics (e.g., Google Analytics in anonymized mode) to understand how users navigate our site and which games are most popular. We do not use tracking for behavioral advertising across third-party sites.
You can disable cookies in your browser settings, but this may affect platform functionality (you may need to log in repeatedly). We do not respond to "Do Not Track" signals from browsers, but we do not track you across unrelated sites. Our analytics are anonymized and do not tie individual users to tracking data—we see aggregate patterns, not personal behavior trails.
Changes to This Privacy Policy
We may update this notice if our practices change or if new regulations require it. Material changes will be announced on dewa168's homepage or sent via email. Continued use of our platform after such notice means you accept the revised policy. We encourage you to review this notice regularly, especially before major tournaments (Liga 1 playoffs, Piala AFF, Idul Fitri events) when data usage may fluctuate.